Emergency Assistance
24/7 emergency support for Sri Lankan workers in distress
24/7 Emergency Hotline
+965 9876 5432
If you or another Sri Lankan national are in immediate danger, call this number any time — day or night, weekdays or weekends.
The Embassy of Sri Lanka in Kuwait operates a dedicated Emergency Assistance Unit to support Sri Lankan workers facing abuse, exploitation, unsafe working conditions, or any other emergency situation. You are not alone — help is available.
Emergency Shelter
If you are a Sri Lankan worker facing abuse, unsafe living conditions, or have escaped from an exploitative employer, the Embassy can provide emergency shelter and protection.
Embassy Shelter Services
- Safe and secure temporary accommodation at the Embassy premises
- Food and basic necessities provided during your stay
- Separate, private facilities for women and families
- Access to Embassy welfare officers and counsellors
- Assistance with contacting family members in Sri Lanka
Who Can Access Shelter?
- Workers who have escaped abusive employers
- Domestic workers in danger or facing exploitation
- Workers whose accommodation has been terminated without notice
- Individuals awaiting repatriation to Sri Lanka
- Any Sri Lankan national in immediate need of safe housing
Legal Aid & Representation
Workers facing legal proceedings, arrest, detention, or labour disputes have the right to legal representation. The Embassy facilitates access to legal aid for those who cannot afford private legal counsel.
- Connection to pro bono lawyers and legal aid organizations in Kuwait
- Guidance on filing complaints with Kuwaiti labour authorities
- Embassy representation during police interviews (where permitted)
- Assistance with document preparation for court proceedings
- Translation and interpretation support during legal proceedings
- Coordination with SLBFE for financial support in legal cases
If you have been arrested or detained, you have the right to consular access. Demand that police contact the Sri Lankan Embassy immediately. This is your right under the Vienna Convention on Consular Relations.
Medical Assistance
Sri Lankan workers who have suffered physical harm, illness, or are in need of medical care can receive support through the Embassy's emergency welfare network.
Hospital Coordination
The Embassy coordinates with Kuwaiti hospitals to ensure Sri Lankan workers receive necessary medical treatment, including follow-up with employer insurance.
Work Injury Claims
Workers injured on the job are entitled to compensation under Kuwaiti law. The Embassy assists in pursuing employer liability and insurance claims.
Mental Health Support
Counselling and psychological support services are available for workers who have experienced trauma, abuse, or distress during their employment.
In the event of a medical emergency, call Kuwait Emergency Services: 112. Then contact the Embassy emergency hotline so we can coordinate support and notify your family.
Situations We Can Help With
Physical or verbal abuse by employer
Withheld salary or financial exploitation
Passport confiscation by employer
Illegal detention or restriction of movement
Forced labour or contract substitution
Sexual harassment or assault
Threats and intimidation
Abandonment by employer
Accidents or work injuries
Death of a family member in Kuwait
Arrest or legal trouble
Stranded without food or shelter
Emergency Contact Information
Embassy Emergency Line
+965 9876 5432
Available 24/7
Kuwait Police / Ambulance
112
For life-threatening emergencies
Email (Non-Urgent)
welfare@slembassykuwait.com
Response within 24 hours